Baggage Problem

To: Kapp, Robert

Subject: The following event #837381 should be reviewed.

EID: 837381

Contact Type: Fulfillment

 Incident Date: 2/12/2013 1:08:00 PM

Contact First Name: Leonard

Contact Middle Initial:

Contact Last Name: Trauntvein

Contact Email: mandlht@msn.com

Subject: Mishandling Passengers Property

Body: Caller states that he flew from Denver yesterday and when he got his bag home, he found that the zip tie that he used to keep it closed and the zipper paddle was missing. He found a NOI in his bag which was stamped with February 12, 2013 at 1:08 pm inside the luggage. Caller insists that the zipper paddle and zip tie were cut off.  I advised the caller that we have experienced that damage to the zippers some times occur on the conveyor belt but I would send him a claims form if he would like.

Caller provided me with an e-mail address.

Agent Notes: Sent to CSM at DEN on 2-13-13 by A Sizemore.

Follow Up:

ODPO Follow Up:

To TSOC Date:

From TSOC Date:

Last Updated By: amber.sizemore

Last Update Date: 2/13/2013 1:23:29 PM

Opening Agent: jeff.shortridge

Subject: RE: Trauntvein #837381 should be reviewed.
Date: Wed, 13 Feb 2013 13:51:50 -0500
From: Robert.Kapp@tsa.dhs.gov
To: tsatcc@senture.com; mandlht@msn.com

Mr. Trauntvein,

Let me know your bag tag number and the name of your carrier for this bag checked at DEN on 2/12/2013. I will research this incident and share with you whatever I can about what may have happened with your bag and zipper.

Bob Kapp

From: L H and Myrna Trauntvein [mailto:mandlht@msn.com] 

To: Kapp, Robert

Subject: RE: Trauntvein #837381 should be reviewed.

We actually have a problem. When we did the curbside passenger check-in, the guy (nice and we tipped him well) printed two tickets for Myrna Trauntvein and none for Leonard Trauntvein. We didn't find this out until we got to security and then we had to go all the way back to the desk check-in to have it fixed. We did not go back outside. For that reason, both bags were registered in Myrna's name. The bag that had the zipper pull cut off was listed as Claim #0526746143. The airline was Southwest Flight 425.

Do you need the claim number for the other suitcase?

Thank you. 

Kapp, Robert wrote:


It does not matter whose name is on the bag tag. I will let you know what I find on this problem bag.
Bob Kapp


Customer Support Manager CSQIM
U S Department of Homeland Security
 Transportation Security Administration
Denver International Airport

Mr. Trauntvein,

I just watched the inspection of your Southwest bag (0526746143) and it was normal in all respects. A zip tie was removed using a pair of side cutters. No damage was done to either zipper pull. Both pulls were intact and functional upon opening and then re-closing the bag.

Bob Kapp
Customer Support Manager  CSQIM
U S Department of Homeland Security
Transportation Security Administration
Denver International Airport
Robert.kapp@tsa.dhs.gov


L H and Myrna Trauntvein wrote:
To: Robert Kapp

Thank you but then where did the zipper pull go? It was a solid piece and it is missing. Would you like a digital photo?